TERMS

​The terms below (the “terms”) which provides the guiding of the usage of the International BPO Services (IBS) LLC web site (the "BPO Web"). These terms are used to provide our users the explanation of the different services that are included within the BPO Web. All information, data, and screens appearing on the BPO Web, including web pages, documents, site design, text, graphics, logos, images and icons, and the selection and arrangement thereof, are the sole property of International BPO Services (IBS) LLC.

The following terms and their definitions or explanation have the purpose to clarify any doubts about the products and services, and can change at any time.

Affiliate marketing - Affiliate marketing is the performance-based activity of promoting a product and earning a commission for every sale made. A typical scenario is when a retailer provides an online influencer with a trackable link to include in their social content. If someone then uses that link to buy a product, the retailer will pay the influencer a percentage of the final sale. Anyone generating interest online, from successful bloggers to big news websites, can use affiliate marketing to generate money from consumers in the market to buy everything from clothing to holidays.

Checkout process - The checkout process refers to the various steps a customer takes when completing a purchase online, starting from when the customer clicks ‘checkout’ or ‘buy now’ all the way through to the order confirmation page. The checkout process usually include reviewing an order, inputting billing and delivery information, as well as entering payment details.The most effective checkout processes (in terms of generating the lowest abandonment rate) tend to be those that include the fewest steps, and require the least amount of effort on behalf of the customer. Amazon’s reputation for slick customer experience is due in part to the ease of its 1-Click ordering.

Customer profile - a customer profile helps to identify who the target customer is. Quantitative data is used to build customer profiles, and usually includes demographic information and purchase history.

Personalization - It encompasses the aim of giving customers an individualized online experience based on their unique characteristics, demographics, and data (including previous persona, interests, and search).

Services description - A service description explains more about the service and its features. The BPO web aims to bring the benefits of the services, rather than plainly stating what it is.

Services details page - A service details page lists all the crucial information that a user must know before selecting a service. This typically includes a service overview, including title or brand, and features, etc...


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